Dar Al Oud is committed to protecting and respecting your privacy.

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This Privacy Policy, together with our Terms of Use and any other documents referred to within it, explains how we collect, use, and protect any personal data you provide to us or that we collect from you. Please read this policy carefully to understand our practices regarding your personal information.

For the purposes of the Data Protection Act 1998, the data controller is Dar Al Oud.

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INFORMATION WE COLLECT

1.1: We may collect and process the following information about you:

1.1.1: Information you provide by completing forms on our website. This includes information provided when you register an account, place an order, subscribe to our services, post content, or request additional services. We may also collect information when you report an issue with our website.

1.1.2: If you contact us, we may keep a record of that correspondence.

1.1.3: Information you provide when responding to surveys we use for research purposes (participation is optional).

1.1.4: Details of any transactions you make through our website and the fulfilment of your orders.

1.1.5: Information about your visits to our website, including traffic data, location data, weblogs, and other communication data, as well as the resources you access.

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IP ADDRESSES AND COOKIES

2.1: We may collect information about your device, including your IP address, operating system, and browser type, for system administration and to compile statistical data. This information does not identify you personally.

2.2: We may also collect information about your general internet usage through cookies stored on your device. Cookies help us improve our website and deliver a more personalised experience. They allow us to:

• Estimate website usage and audience size

• Save your preferences to tailor content to your interests

• Speed up searches

• Recognise you when you return to our website

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2.3: You can choose to refuse cookies by adjusting your browser settings. However, doing so may limit access to certain parts of our website.

Unless you adjust your browser settings to block cookies, cookies will be placed on your device when you use our website.

 

2.4: Please note that third-party advertisers or partners may also use cookies, over which we have no control.

2.5: Dar Al Oud uses a service that saves the contents of your shopping basket if you do not complete a purchase. If you leave our website without placing an order, we may send you a reminder email showing the items in your basket and similar product recommendations.

 

This is intended to make your shopping experience more convenient. You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails.

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WHERE WE STORE YOUR PERSONAL DATA

3.1: We take all reasonable steps to ensure your personal data is handled securely and in accordance with this Privacy Policy.

3.2: All information you provide is stored on secure servers. Payment transactions are encrypted using SSL technology.

If you are provided with (or choose) a password to access certain areas of our website, you are responsible for keeping it confidential. Please do not share your password with anyone.

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3.3: While we take all reasonable measures to protect your data, the transmission of information over the internet is not completely secure. Any data you transmit to us is at your own risk.

3.4: We do not store or share credit card or payment details with third parties. Once your information is received, strict security measures are used to prevent unauthorised access.

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HOW WE USE YOUR INFORMATION

4.1: We use your information to:

• Ensure website content is presented effectively for you and your device

• Provide products, services, or information you request or may be interested in, where you have given consent

• Fulfil contractual obligations between you and Dar Al Oud

• Enable interactive features of our website

• Inform you about changes to our services

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4.2: We do not sell, rent, or pass your personal data to third parties.

4.3: If you are an existing customer, we may contact you by email or SMS with information about products or services similar to those you have previously purchased.

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DISCLOSURE OF YOUR INFORMATION

5.1: We may share your personal information with members of our business group, including subsidiaries or holding companies, where applicable.

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YOUR RIGHTS

Our website may contain links to third-party websites. If you follow these links, please note that those websites have their own privacy policies, and we are not responsible for their content or practices. Please review their policies before providing any personal data.

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ACCESS TO INFORMATION

7.1: You have the right to request access to the personal information we hold about you, in accordance with the Data Protection Act. A fee of £10 may be charged to cover administrative costs.
 

CHANGES TO THIS PRIVACY POLICY

8.1: Any updates or changes to this Privacy Policy will be posted on this page and, where appropriate, notified to you by email.
 

CONTACT US

9.1: If you have any questions, comments, or requests regarding this Privacy Policy, please contact Dar Al Oud.